Before you go
Export first if you want to keep your records and uploaded photo links. Download the photos you need before deletion; their links will stop working when the files are removed.
- Open picture.us and tap the profile icon.
- Open Privacy & data, then choose Delete account.
- Read the deletion summary, type DELETE, and confirm.
Deletion removes your contributions from shared sessions and ends your memberships. Deleting a host account also removes its hosted sessions and the photos collected there. Deletion immediately disables your account and uploads. Background batches remove owned events, albums, guest records, invitations, uploaded photo files and metadata, and the profile. Necessary payment provenance and active print-fulfillment records remain separately, with direct profile/authentication links removed; original opaque financial identifiers can remain as described below. For Apple-connected accounts, Apple access is revoked before deletion finishes. The iOS and browser apps wait for server confirmation before showing completion. A browser deletion request also removes that profile’s queued upload copies from this browser. If the connection drops, return to Settings to check progress; deletion continues on the server.
Deletion cannot be undone. Photos saved to your device or shared outside the service remain. Event packages do not renew automatically. Deleting picture.us does not cancel or refund a physical order already placed with the printer. Contact the printer from your order confirmation for that order.
Service operator and data controller: Osura Perera. Contact: contact@abiogenesisapps.com.
No access to the app?
Unconnected device and browser profiles have no email recovery. If you connected email, request a code for that same address from the app or website to recover access. On web, you can also sign in with your email and password, or choose Forgot password to verify your email and set a new one. My events lists events saved to that profile. If you connected Sign in with Apple, sign in with the same Apple Account to recover access. Keep app access until deletion is complete. Contact the operator above if you need help; identity must be verified before any data can be disclosed or removed.
Trial eligibility and financial records after deletion
To enforce one-time trial eligibility, the service derives server-keyed HMAC markers from verified email and/or native Apple identifiers. These markers do not contain plaintext contact or provider identifiers, but remain personal data, not anonymous data. A minimal used-trial marker survives account and event deletion and currently has no automatic expiry. An unused reservation can remain tied to a live group until use or cancellation resolves it. Deletion removes account consent links and does not reset eligibility for an already-used trial.
Purchase provenance, original opaque account and event identifiers, financial ledgers, accepted-upload debits and refund/retry records can remain after profile, authentication and media erasure. These records prevent duplicate delivery and reconcile late payments, carry-forward and original-provider refunds. They remain personal data. Paid value belonging to an erased account is not automatically assigned to a new account; original-purchaser recovery requires support verification. The production retention periods, legal basis, access controls, erasure exceptions and operator review procedure require approval before public rollout. This description does not assert that legal compliance review is complete.